Hi Tracy, unfortunately there is no law that states that you have the right to return a vehicle. You may want to contact the Vehicle Sales Authority of BC to see if they can help you with some information. Any advice please! Then they check it, they ask me to bring it some other day because they need to take it off the axle to find out what coz of noise inside. While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. Any chance I could back out the deal with my down payment refunded? We didn’t even bring it home. WHAT YOU NEED TO CHECK Once you’ve decided on a vehicle there are steps you should take to protect yourself. I hope you will be able to find the info you are looking for quickly! Kathryn Hatter at The Nest writes, "Make your return decision as quickly as possible. Here is a link to their contact info: https://mvsabc.com/contact-us/. I hope this helps and best of luck getting the information you need. Their website is here – http://mvsabc.com/ I hope they can point you in the right direction. You can call them at 604.574.5050 or fill out their complaint form. Request approval for a continuing education program, (SAMPLE CONTENT / SHORTCODES) Sample Page, Vehicle Sales Authority of British Columbia, Contact the Vehicle Sales Authority directly, Getting your first car? Unfortunately private car sales are not regulated in BC. They want me to pay half or they will put lean on my bmw. I purchased a brand new Toyota Rav 4 on Sat, it is now Monday (3 days later)and I have discovered a dent in the back bumper and the paint job on the front hood looks like water under the clear coat (Now that is is sunny out I can see it all very clearly) Can I request they take it back and give me a brand new replacement or do I have to let them fix and repaint the one they sold me. Buyers wishing to return a new Hyundai vehicle under the new 3-day guarantee must not have put more than 300 miles (483 km) on the odometer, and also have their vehicle undergo an inspection. We have no authority when it comes to vehicle dealerships, so I’m not able to provide you with information on this. Hello Raj, Private transactions are not regulated and as a result it is up the parties involve to attempt a resolution if possible. Since then the car has programming problem. Posted in Shopping & contracts, Vehicles on 2011-11-01 by Michelle:: Comments (96). Email me at hobbsparker.co.uk@gmail.com. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. Can you return a car? I just bough a used 2007 suv from a dealership. Thank you. There is no set number of days for returning a car since it is not a common occurrence. I am in the process of buying a car because its cheaper to buy new than search for used car parts in BC but I figured if I didn’t like the car I could return it. We are so unhappy about the color. Thanks! Hi, I just bought my Lexus RX350 car in Jun.17 2017, the first time I drove to work on Jun.22, the car couldn’t start, I contact the dealer, they said battery has problem, they let me go to the dealer to change the battery and also do check-up. Would I have the right to return this vehicle given these circumstances? Thanks. You may consider contacting the Motor Vehicle Sales Authority of BC just to ensure there are no other options available to you. If you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). • The type of car you buy could affect how much your insurance will cost. Their website is: http://www.mvsabc.com/, Here is their blog post on the issue: http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns. can’t pay if I dont’ have money. In most cases, if you bought it, it’s yours. I was told that the vehicle has Evap flow issue and the engine was fine. Be prepared to pay interest on the car loan. or can they have it fix without me paying? Here is their website: http://mvsabc.com/. Hi Ryse — I would suggest contacting the Motor Vehicle Sales Authority, as it sounds like this issue may fall under their jurisdiction (and, if not, they’ll be able to point you in the right direction). The Engine light is always on and I have been contacting the car dealership but no reply. In BC, there are some protections and options to help you resolve your issue with your vehicle. Canada Law. Is it possible to return new car and get my old one back?. Having said that, the organization which oversees the law governing certain aspects of dealerships is the Motor Vehicle Sales Authority of British Columbia. Your email address will not be published. They may be able to give you more information for your case. I would suggest you contact them just to be sure. Hello I purchased a brand new 2014 Jeep Unlimited Wrangler Sahara (two days old). This was on the inside of the car. Hello Kim and aaamama, The information we shared in our blog post comes from the Motor Vehicle Sales Authority of BC. As long as you have had your car for three days or fewer (and driven for under 100 miles), you can participate in the Exchange Program. It seems that we have no choice but to bite the bullet with the lease agreement. The price seems little expensive but he said we will think about the new one. They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. My family had to travel all the way in to get me a rental car to use for my family. We would recommend that you check your terms and conditions of the financing agreement and see what it states. I trust my friend, so I didn`t take the car for a mechanical inspection nor a drive test. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. My car power steering broke down on me and is in un driveable condition. While I drive a courtesy car. Scope You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll-free 1-877-294-9889. Hi LC, thanks for your question and for reaching out to us again. I informed the dealer of the issue. 2 weeks later they booked me in to another repair shop. Here is their contact information: http://mvsabc.com/contact-us/. Is it the same for the, as yet unapplied, sealant treatment? The new car I bought has a horrible view of the dash in itWhat can i do to the dealer? 5 days later the engine light came back on again, i informed the dealer and the repair shop. Watch out for curbers! I noticed the same problem exists in the courtesy car they lent me, which was of the same year and model. Bought a 2012 car from a used dealership, is there room to return if we have had it for less than a month and had to have Nissan replace and fix parts already? There is no law that gives consumers the right to return a vehicle. I hope this is helpful and best of luck! I purchased my vehicle from a licensed dealer. Hi Alex — Thanks for coming to us! They said it’s just to confirm you like the truck and u wanna buy. Then when I came home we decided not to buy as its too expensive. I returned the car to the dealer four days after I bought it and asked for my money back, on the basis that they sold me a vehicle that they, or the manufacturer knew had a serious fault. However, there are some exceptions. Is there something I can do about it, what are my options? Hi Christopher, thank you for contacting us. The New Car Exchange Policy at Toyota of Cool Springs Exchanging a new car at Toyota of Cool Springs is easy. Chrysler Group LLC today announced its new pledge program which allows consumers to return a new vehicle within 60 days if they aren't happy with … They said they will re-do the contract to apply the changes. To see if your rental location offers one way rentals start a new car rental reservation. Don't count on always being able to return a product you've bought, whether it's from a store or the Internet. Did you try calling the Motor Vehicle Sales Authority of BC? I would suggest contacting the dealership directly or speaking with the Vehicle Sales Authority of BC for assistance with this question. Explore our website at www.consumerprotectionbc.ca. I hope this information is useful to you, AR! To guard against the emotion of the deal or being taken advantage of, some states have instilled a "cooling off period," which allows you to return the car … they asked me to wait for 2 weeks inorder for the warranty company not to suspect anything. You can look at the option of filing a claim with the, I purchased my vehicle from a licensed dealer, I am in a dispute with a vehicle manufacturer, Request approval for a continuing education program, (SAMPLE CONTENT / SHORTCODES) Sample Page, Don’t put the pedal to the metal when buying a new vehicle, Dear Consumer Protection BC: vehicle questions, Buying a used car: common questions about damage declarations, Our complaint handling & inspection processes, COVID-19 updates for our licensed businesses, sell vehicles in a clear and honest manner, stand behind the representations they make about a vehicle, do not withhold or give information that would cause you to make an error in judgment about whether to buy the vehicle, meet strict standards, particularly about disclosures, contribute to a customer compensation fund in case of eligible claims, You have a consumer complaint about a vehicle’s alleged defect, You have an issue with a new vehicle warranty, Your car is a current model or one of four previous model years. CAMPVAP can assist with disputes where: You can visit the CAMVAP website or phone their office toll-free at 1.800.207.0685. they said they would have it fixed next week. We would normally suggest you contact your warranty provider, but it sounds like you already tried that route without success. Hi there I just signed all papers for a new car from the dealership but I have not taken the car home yet.I realized when I got home that I really couldn’t afford the payments.the salesman is smooth.this would’ve been my first vehicle purchase.can I cancel out my application even though the bank put everything thru.thanks. We can’t afford to buy a decent used car and are fed up of expensive repairs. We are responsible for regulating specific industries and certain consumer transactions in British Columbia. The hatch stopped working automatically and grinds, brakes started to squeal, and the oil pressure levels low turn off engine now warning keeps coming on. Their contact information is here – http://mvsabc.com/contact-us/. They offered me a trade in with additional $4500 payment to them. A “company car” is any type of vehicle our company assigns to employees to support their transportation needs for their jobs. (8 times in 4 hours of owning) Called and Took the vehicle back the next day and they said they would have everything fixed. They have some great information (including videos) and you could probably ask your question there.I hope this helps! You may be interested in contacting the Motor Vehicle Sales Authority of BC as they are the regulator of this industry. Hi Orlando — I’m afraid I don’t know the answer to that question, as Consumer Protection BC does not regulate this industry. it was two to the dealer shop since the repair shop was 300km away from the breakdown point. The truth of the matter is that dealers are under no obligation to accept your return unless the dealer’s own internal policy demands it. It was an 05 Ford F250 powerstroke. Hi Two days ago i traded in my 2015 dodge charger with a used ford mustang 2017 from a ford dealership. You may want to contact the Motor Vehicle Sales Authority of BC as they are the regulator for this industry, I would suggest starting there. What about job loss; can you return a new car after you lose your job…. Unfortunately their detail shop was not able to remove it and how they are offering to repaint the panel under warranty. Hi, thank you for leaving us a question. I bought a truck almost 3 months ago and it’s giving me hard time since. Company cars belong to our company and we want to make sure our employees use them properly. A few days later I found out that my full time job was going part time in november. Links to external (VSA) resources: Vehicle returns Vehicle history reports Vehicle recall resources Buying a vehicle privately, Careers | Sitemap | Privacy Statement | Freedom of Information | Conduct Complaints, Having trouble with a car that you bought in a private sale, such as through Craigslist? Read this before you sign the sales slip, Buying a used car: common questions about damage declarations, http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns, http://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/, https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/, The benefits of booking with a travel agent, Tips for saving money this holiday season, Our complaint handling & inspection processes, COVID-19 updates for our licensed businesses. Best of luck! Hi Bronty — This type of question would be best answered by the Motor Vehicle Sales Authority of BC. Check the vehicle’s condition. What can I do ? Can you give me answer what i need to do. Hi Annie, thanks for your question. test drive was great everything worked It all worked. The dealer has acknowledged (I have proof of all this) the problem and states they only just learned about the problem but that the manufacturer has known about it for months, and has actually started working on a fix for it. You can also give them a call if you have additional questions. Sadly, we have to give the truck back to the dealership. Thanks. I am a foreign worker i just purchased a brand new vehicle last month.and then suddenly I just received a not so good news from my family back home that requires me to go home for good and never comeback again in canada .now I want to return my car,how will I do that? Here is a link to their website: http://www.mvsabc.com/contact-us. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. If you are in Quebec, the province will have its own rules so you would have to check in with the local consumer protection branch. This is a 2015 model. Our inquiry team often receives calls from consumers who have just purchased a car from a BC dealership. The right to return the car within a specified time only exists if the dealer expressly grants this option to the buyer (preferably, in writing if it needs to be enforced later). I purchased the vehicle within the last 24 hours. Then I left as I had to go to work. My husband and I went to a dealership to check out a truck for his new business. I bought a used 2008 chevy equinox sport from a small dealer for $5800. The signed paperwork was never turned into the dealership. Here’s a link to their Contact Us page: http://www.mvsabc.com/contact-us. You buy could affect how much your insurance will cost issue resolved the of... Exchange privilege is valid beginning August 1, 2018 as part of the?... 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