Please note: When making a branch/teller withdrawal from a bank, you will be required to present valid, primary identification. For any issues, review the below Frequently Asked Questions or contact DWD or KeyBank at the contact information below. Click here for detailed activation instructions. The funds on your card are provided by your state agency. The call center is available 24 hours a day, 7 days a week. This amount will be held until the actual transaction amount clears. If you determine you need to change your address directly with KeyBank, please call 866-295-2955 (State of Indiana, call 833-459-3452) to speak with a representative. Illinois IDES unemployment benefits on the KeyBank debit card are not available to some, while others who were approved for benefits say their debit card never arrived. Click on “Card to Account Transfer” in the left-hand menu. Banking products and services are offered by KeyBank National Association. How to contact KeyBank (unemployment debit card)? Press 1 – Activate, obtain balance, review transactions, or other cardholder information. (If you receive benefits from the State of Indiana, call 833-459-3452). Please refer to your state agency website or contact center to determine if demographic updates must be processed through the state agency. Dial the number on the back of your card. Once you are approved for benefits, a Key Bank MasterCard® Debit Card will be mailed to your most recent address on file. Please call the number on the back of your card and follow the prompts to speak with a customer service representative. CVV, the 3-digit number on the back of your card. Your mobile carrier’s standard text messaging charges may apply. Please refer to your state agency website or contact center to determine if address changes must be processed through the state agency. Visit this page to track the status of your KeyBank unemployment card. An interim driver's license of this type is valid for a short period of time, allowing the issuer time to mail out the permanent license. Please contact us to report your new/correct address at 1-866-295-2955 (If you receive benefits from the State of Indiana, call 833-459-3452). You will need to activate your card by calling the number on the back of the card before accessing the Key2Benefits.com website for the first time. 8 comments. We receive your mailing address directly from the state agency that processed your claim. KeyBank branches do not have the ability to replace cards. Or call us at 1-800-KEY2YOU ® (1-800-539-2968).. Yes. Type in your old PIN once (1) and your new PIN twice (2) for confirmation. The card is mailed to you and comes with information on how to use it. A replacement card is reordered when the cardholder calls the number on the back of the card to report the card lost or stolen at the cardholder’s request. She received a piece of mail from Keybank Card Ops, PO Box 6419, Cleveland, OH 44101-1419. Some examples of government-issued photo identification include: All Key2Benefits cards may be used to make a cash withdrawal at KeyBank or Allpoint ATMs without incurring a fee. The “Add a Person or Business to Pay” window will open. Payments made inside clear for the actual transaction amount immediately. Please call 866-295-2955 (State of Indiana, call 833-459-3452). “A person who has not filed an unemployment claim but has received a KeyBank debit card or UI finding letter in the mail, could be the … March 18, 2020 – the Families First Coronavirus Response Act was signed into law. Once you receive and activate your Key2Benefits card, you can log in to Key2Benefits.com to set up notifications for funding, balances, transactions and more. Your card balance will appear in top right-hand corner of the screen. Choose how long you would like the payments to continue (e.g., indefinitely, until, number of payments, etc. Call the number on the back of your card, you will hear a welcome greeting. For some actions, you may need to call our 24/7 customer services representatives. Don't throw it away! You cannot load other funds to your Key2Benefits card. In very limited circumstances, if you do not have sufficient funds when the final amount clears, it may result in a negative balance; however, you will not be charged an overdraft fee. Say ‘Change PIN’; then be prompted to enter a 4-digit PIN (do not need to enter prior PIN), and then re-enter the new PIN to validate. You can also request a paper copy of your transaction history on the website or by calling Customer Support. Make sure to verify your address with KeyBank when you order a replacement card. To complete this transaction, select “debit” and enter your PIN. Enter in the first nine digits of the card number. To sign up online, sign into eServices. To request a replacement card, call U.S. Bank ReliaCard® at 888-233-5916 (one card per year is available at no charge). Primary identification is any current, valid government-issued identification with photo and signature. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. If you do not want funds held while waiting for the transaction to clear, please pay the cashier inside for your gasoline purchase. Click on “New User? Type in the amount you wish to pay at the regular interval. An interim driver’s license is an acceptable form of primary identification, as long as it has not expired and contains both a photo and a signature. If you have activated your card, there are several reasons why a card could become restricted. In each of these scenarios, KeyBank does not have visibility into the cause of the card restriction, but we are happy to help you when you call the number on the back of your card. I cannot get through to them. You will return to the Make Payments home screen, and see your new payee listed. Your card will be similar to a personal debit card. We are required to provide you with the following disclosure relating to the Key Bank debit card program prior to … Please note: A new card fee may apply in this circumstance. Split transactions are only available at participating retailers. You will then be directed to our secure cardholder website. Please allow 7-10 days for mail time. Enter the first 9 (nine) digits of your Key2Benefits card number in order to access the cardholder website. By clicking Continue, you will be taken to a third party website. Please use that number when asked for your card number while logging on to our website or calling the number on the back of your card. A debit card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Call KeyBank Customer Services at 1-866-295-2955. Please call the number on the back of the card for activation. The current red debit MasterCard from Chase will be replaced by a newblue debit cardfrom KeyBank. This card is issued by KeyBank N.A. I need to have them resend my unemployment debit card as I still havent received it yet (over 3 weeks since funds were released). Please note: Card activation is not required to view these documents. Use anywhere the debit Mastercard is accepted. Here you will be required to create your own cardholder user ID and set a unique password to securely access your Key2Benefits card transaction details and information. Subject to the terms and conditions of the Cardholder Agreement. My husband’s mother passed away in October of 2019 and has now received a KeyBank debit card for unemployment benefits. Enter the first 9 (nine) digits of your Key2Benefits card number in order to access the cardholder website. It must be activated, and a PIN must be set for the card to work. Once we receive those funds, they are deposited to your prepaid card account based upon the date determined by the state. Login now to check your balance. However, if you use your Key2Benefits card to pay at the pump, a maximum hold may be placed on your account to initiate your transaction. Important: You must activate your card before you can use it. Please do not call our unemployment claims center with questions as call volume remains high. If you are receiving Alaska unemployment benefits on a debit card from Key Bank, you can check your card’s balance online at https: ... You can also check your unemployment card balance by calling Key Bank at 1-866-295-2955. All Rights Reserved. ©2020 KeyCorp. save. If your funds are lower on your account than expected, please log on to. If you have misplaced your old card, please contact us at 1-866-295-2955 (If you receive benefits from the State of Indiana, call 833-459-3452) to speak with a customer service representative. You can sign up for a debit card at the time you apply for unemployment benefits or after you’ve applied. If a card is lost, damaged or stolen you need to contact the Key2Benefits Customer Support line at 866-295-2955. Linking Disclaimer Copyright © 2021, KeyCorp. Enter User ID and Password that were set up when you created your account. How to set up an autopay (continued from the steps above): Your state agency will provide KeyBank with your funds. There are some things, however, that can only be handled by your state or government agency. Lock a Misplaced KeyBank Credit or Debit Card. With the recent increase in unemployment claims and inquiries involving card status, our call centers have been fielding calls, many of which can be resolved with this new feature. 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